Shipping Information
We deliver to all EU countries via fast, tracked, and secure couriers.
Dispatch time:
Orders placed before 13:00 CET are usually shipped the same day.
Tracking:
Tracking information is available on request. The courier will also email your tracking as soon as the parcel is shipped. If you wish to receive it again, contact us at info@qleos.com
Returns & Money-Back Guarantee
Not satisfied? No problem.
We offer a 60-day money-back guarantee, no questions asked.
Return eligibility:
The product must be returned (even if opened)
Original order confirmation must be included
How to request a return:
Email us at info@qleos.com with your order number and reason for return. We’ll guide you through the simple return process.
Refunds:
Once the return is received and inspected, the refund will be processed to your original payment method within 14 business days.
Certified. Responsible. Sustainable.
Our delivery network meets the highest environmental and quality standards (ISO 9001, ISO 14001, ISO 16258) and holds an EcoVadis Silver Medal for sustainability.
Emissions are monitored and offset through global climate projects—so your QLEOS order arrives with minimal environmental impact.