Shipping calculated at checkout.
Your shipping cost is calculated at checkout based on your delivery address. You’ll see the final amount before you pay.
SHIPPING & RETURNS
Good things.
On their way.
Tracked delivery across Europe. And a real person here whenever you need a hand.
PACKED WITH CARE
Next stop.
Your everyday.
QLEOS → YOU
24
European destinations.
See where we deliver below.
1–5
Working days, typically.
Estimated delivery; destination dependent.
13:00
Order early. Get moving.
Orders before 13:00 CET usually ship the same day.
01 / DELIVERY DETAILS
Your destination.
The details, clear.
We currently deliver to 24 European countries. Find your destination below.
Where we deliver
Austria
Belgium
Bulgaria
Croatia
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Netherlands
Norway
Poland
Portugal
Romania
Slovenia
Spain
Switzerland
Don’t see your country? Ask our team before placing an order.
Delivery estimates may vary with the destination, weekends, public holidays and customs. For Norway or Switzerland, contact us if you need help with import or customs questions.
02 / FROM ORDER TO DOOR
Care, every step
of the way.
01
Checked & packed.
Your order is picked, checked and packed with protective materials for the journey ahead.
02
On its way.
Orders placed before 13:00 CET usually leave the same day. We’ll help if you need an update.
03
Ready for your routine.
Delivery usually takes 1–5 working days. Use the courier’s tracking email for the latest parcel update.
03 / ALREADY ORDERED?
Let’s find your parcel.
Your courier emails the tracking details when your parcel ships. Check your inbox and spam folder first.
Missing the link, or need an update?
Send us your order number and the email used at checkout. Our team will help you find the latest information.
Get delivery help info@qleos.com90
DAYS
A LITTLE EXTRA PEACE OF MIND
Give your routine
a proper chance.
Your first eligible purchase is covered by our 90-day money-back guarantee. Not satisfied? Email us within 90 days of delivery for a full product-price refund. Used products are covered too.
Applies to your first purchase of each eligible product, including the first paid subscription order. Later subscription deliveries do not restart the guarantee.
How our guarantee worksTHE USEFUL DETAILS
A few things
worth knowing.
Still have a question? You’ll always find a person at the other end.
Talk to QLEOSWhen will my order be dispatched?
Orders placed before 13:00 CET are usually dispatched the same day. This is our usual dispatch timing, not a guaranteed delivery date. Weekends and public holidays can affect the schedule.
How do I track my order?
Your courier sends tracking details by email once your parcel ships. Check spam or promotions folders too. If you cannot find the email, contact info@qleos.com with your order number.
My parcel is delayed. What should I do?
Check the latest courier tracking update first. If the parcel has not moved or the estimated delivery window has passed, send us your order number so we can help.
Can I change my delivery address?
Contact us as soon as possible with your order number and the correction. We will check whether a change is still possible. Once a parcel has shipped, changes may be limited.
What if something arrives damaged or incorrect?
Email info@qleos.com with your order number and photos of the item and packaging. Keep the packaging while we review the issue and arrange the next steps.
How do ordinary returns work?
For an ordinary return, contact us before sending anything back. We’ll provide the return address and instructions. The 90-day satisfaction guarantee is separate from ordinary returns and covers used eligible products. Read the full returns and guarantee terms.